Privacy Policy

Effective Date: July 25, 2025

Cain’s Cool Air LLC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect, how we use it, how we share it, your choices, and how we safeguard your data when you visit our website [cainscoolair.com] or interact with us digitally or offline.

a. Personal Information You Provide:

• Contact details such as name, email address, phone number, mailing address
  
• Payment or billing information when you request services or buy products
  
• Any other information you choose to submit via forms, emails, or promotions (e.g. service history, financing inquiries)
  

b. Technical and Usage Data (automatically collected):

• IP address, browser type & version, device type, operating system
  
• Pages visited, time stamps, referring page, interaction events
  
• Cookies, web beacons, tracking pixels, and similar technologies used to analyze site use or for marketing purposes.

---

We may use your information for purposes including, but not limited to:

• Providing HVAC service, installation, maintenance, diagnostics, and customer support
  
• Processing payments and invoices
  
• Communicating in response to inquiries or service requests
  
• Sending service reminders, promotional offers, newsletters (only if consented)
  
• Improving our website, services, and custom experience
  
• Preventing fraud or unauthorized activity

---

We do not sell your personal information. We may share your information with:

• Service providers (e.g. payment processors, email platforms, hosting providers, analytics vendors) who support our operations and marketing efforts
  
• Ad networks and analytics providers (e.g. Google Analytics, Facebook Ads) to analyze website use and serve targeted ads, unless you opt out
  
• Legal or governmental authorities, when required to comply with legal process or protect rights
  
• Business affiliates or partners, only when necessary to fulfill services/contracts
  

All third parties are required to maintain the confidentiality of information and may only process it in accordance with this policy.

---

• We and our third‑party partners use cookies, web beacons, and similar technologies to analyze website usage, remember preferences, and support marketing efforts.
  
• You may disable or delete cookies via your browser settings, though this may impact site functionality
  
• Some browsers offer “Do‑Not‑Track” signals; currently, we do not respond to DNT signals.

---

a. Marketing Communications:
You may opt out of promotional emails by clicking “unsubscribe” in those messages. Transactional or service-related emails may still be sent.

b. Access, Correction, Deletion:
You have the right to request access to, correction of, or deletion of personal data we maintain—subject to legal exceptions.

c. Targeted Advertising Opt-Out:
You may opt out of behavioral targeting by using opt-out tools such as Network Advertising Initiative, or by configuring your device settings (e.g. Limit Ad Tracking on iOS, Ads Personalization on Android).

d. State-Specific Privacy Rights:

• California Residents (CCPA/CPRA): You may request disclosures about what information we share with third parties for marketing purposes and may opt out of such sharing.
  
• Residents of Colorado, Connecticut, Utah, and other states with privacy laws: You may have rights to know, delete, correct, or limit processing of sensitive information; see contact details below to submit requests.

---

• We keep personal information only as long as necessary for business, legal, or compliance purposes. Retention lengths depend on data type, sensitivity, purpose, and legal requirements.
  
• We employ technical, administrative, and physical safeguards—such as encryption, firewalls, access controls—to protect your data. However, no method of transmission or storage is 100% secure.

---

Our services and website are not intended for children under 13. We do not knowingly collect personal information from individuals under this age. If you believe we may have information from a child under 13, please contact us and we will promptly delete such data.

---

Our website may link to other sites or social media platforms operated by third parties. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

---

We may update this Privacy Policy over time. Any changes will be posted here with an updated effective date. We encourage you to check this page periodically.

---

If you have any questions or wish to exercise your privacy rights, please contact us:

Cain’s Cool Air LLC
Email: info@cainscoolair.com
Phone: (432) 242-2468
Address: Midland, TX 79701

---

 Verbal opt-in:

• [Cain’s Cool Air LLC] will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties. 

Website/Online opt-in: 

• By submitting this form and signing up for texts, you consent to receive text messages from [Cain’s Cool Air LLC] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

By using our website or services on or after July 25, 2025, you accept this Privacy Policy.